Last update: March 7th 2017.
The following cancellation terms are extracted from the Article 2.4.3 of The Booking Terms. Words displayed in italic are defined in the preamble of the Booking Terms.
Due to their nature (leisure activities on a specific date), services are not subject to the 14-days withdrawal period - which generally benefits to the consumer in the case of distance selling contracts - in accordance with Directive No. 2011 / 83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.
Cancellations are however possible, as detailed hereinafter.
They can be made by travellers or by L.G. Network.
2.4.3.1. Cancellation of a reservation by the travellers
You can cancel your reservation at any time. To do so, you must follow the method set out in the last email received concerning your reservation at the email address specified during your reservation request.
To proceed, you must click on the cancellation link and fill out the cancellation form. Depending on the time remaining before the starting time of the service, you may also be asked to contact the local provider directly by phone (the phone number will be indicated in the email) to avoid any waste of time for him.
As a result of your cancellation, the remaining amount that shall be paid to the provider won’t be due anymore. However, the first payment will not be refunded as it is refundable only if the cancellation comes from the provider or L.G. Network.
2.4.3.2. Cancellation of a reservation by L.G. Network
In some cases, we may be constrained to cancel a confirmed booking.
This cancellation may result from an inability to maintain the service or non-compliance with a commitment of the Article 2.2.1.1 of the Booking Terms.
2.4.3.2.1. Cancellation of a reservation in case of inability to maintain the service
This can be observed in the following cases:
In the first two cases, you would be notified as soon as possible by email to the email address specified in the booking form or by phone using the phone number specified in the booking form. Following this cancellation, the remaining amount that must be paid to the provider won’t be due anymore and the first payment will be refunded within a maximum period of 14 days following the cancellation.
In this third case, we will do our best to keep you informed concerning the cancellation of your reservation and according to the means of communication at our disposal. Following this cancellation, the remaining amount that must be paid to the provider will not be due anymore. As the problem originated from an external event beyond our control, the first payment will however not be refunded.
2.4.3.2.2. Non-compliance with a commitment of the Article 2.2.1.1 of the Booking Terms
In case of non-compliance with one or more commitments stipulated in Article 2.2.1.1 of the Booking Terms which prevent from performing the requested service in the agreed terms, L.G. Network reserves the right to cancel your booking without notice or obligation of any kind whatsoever. Following this cancellation, the remaining amount that must be paid to the provider will not be due anymore. As the problem originated from the traveller’s mistake, the first payment will however not be refunded.